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This policy (“Privacy Policy”) applies to the collection, use, disclosure or otherwise processing of personal data through Mazda group companies and its business partners and third party service providers and their related companies and affiliates, as further outlined below:
We take your privacy very seriously and will collect, use, disclose or otherwise process your personal data only in accordance with applicable data protection laws, specifically the Law No 27 of 2022 regarding Personal Data Protection including all amendments thereto and its implementing regulations (“PDP Law”).
As used in this Privacy Policy, “personal data” means data about an individual who can be identified (a) from that data; or (b) from that data and other information, either directly or indirectly, through electronic and/or non-electronic system.
The implementation of new technologies, changes in legal or regulatory requirements or the introduction of new features and services might require future changes of this Privacy Policy which we may make at any time. In the event of a change, we will notify you of the modification through a notification such as a pop-up prompt to get the latest effective version, and it shall only become effective upon your consent. The most current as well as prior versions of this Privacy Policy can be accessed via the App.
The responsible data controller and for the personal data collected and processed in connection with the processing activities described in this Privacy Policy differs depending on the relevant processing activity or Feature or Service provided and is explained in the respective context below (see PARTS II.–IV.).
Various companies in the Mazda group of companies, in particular:
and business partners and third party service providers and their related companies and affiliates, including:
(MC, together with its business partners and third party service providers and their related companies and affiliates collectively referred to as “Mazda”, “Mazda Group”, “we” or “us”), are involved in various data processing operations.
MC determines the specifications, design, and functional requirements of the Mazda 6e vehicles, the App and their Features. The Mazda 6e and App were developed and manufactured by MC in collaboration with its business partners and third party service providers. In order to be able to offer you all Features, Services and benefits such as maintenance, repair, quality control, monitoring and other services with regard to the functionality and safety of the Mazda 6e vehicles and App, it is necessary that MC, its business partners and/or certain third party service providers receive certain vehicle related information which may include certain personal data in order to provide the appropriate support services based on their technical expertise and knowledge. The companies of the Mazda Group have concluded corresponding contracts with each other, their business partners and third party suppliers to regulate the processing of personal data and to define the respective rights and obligations with regards to obligations under applicable data protection laws. We will be happy to provide further details on the content of the respective agreements upon request.
If you have any questions about or in connection with this Privacy Policy including the processing activities described herein in relation to the Mazda 6e vehicles or the App or the exercise of any of your rights, you may contact Mazda Indonesia or its data protection officer at:
Data Protection Officer
Email: [email protected]
Telephone: (021) 1500985
Address: Jalan Teuku Nyak Arief 9D, Grogol Selatan, Kebayoran Lama, Jakarta Selatan, Indonesia
In this Part II we describe how personal data is collected, used, disclosed or otherwise processed when making use of the Features in your Mazda 6e vehicle.
Many of the functions offered and used in the Features do not require data to be collected from the vehicle and transmitted to Mazda’s or its business partners’ or third party service providers’ systems. Insofar as data for the use of a function or Feature is stored exclusively in the vehicle, these processes do not constitute processing of personal data and are not in the scope of this Privacy Policy.
In these cases, we provide you with information in the relevant manual and/or additional instructions on how and to what extent you can change or delete data stored in the vehicle. Once you sell the vehicle or transfer it (permanently) to third parties for use, it is possible that information stored in the vehicle can continue to be viewed if you have not deleted the information beforehand.
We may collect, use, disclose or otherwise process your personal data amongst others for the following purposes in connection with the Features:
When doing so, the following categories of personal data/data are collected from the vehicle and processed:
For details on how we process personal data in the context of a particular Feature, please refer to Section 3 below in this Privacy Policy. For further details on other purposes for which we process your personal data, please refer to Part IV below.
All personal data described in the sections below is collected directly from your vehicle (e.g. its sensors and related applications as made accessible through the infotainment system) or was made available by you through the Features (e.g. by entering certain personal data via the Features) and is processed in connection with the Features.
Currently, the following Features are offered:
The data described in this section is required to provide the Features. By accepting this Privacy Policy the following Features will be activated in your vehicle:
You can deactivate and/or customize these Features at any time separately in the setting of the head unit except (i) In car monitor – fatigue reminder (for both Mazda 6e); which remain enabled by default and cannot be disabled. For example, you may use the navigation or voice assistance Feature in a “Full Privacy Mode” which does not entail the transfer of personal data out of the vehicle. This will, however, also have the effect that you will not be able to make use of all or some of the functionalities or services of the Features as set out below in more detail. Further information on how you activate, deactivate or customize the Features and/or related functionality and/or services is provided in the relevant Manual which can be accessed in the menu of your head unit.
As part of the use of the respective Features and related functions and/or services, personal data is processed and, depending on the feature, function, service or the respective settings, transmitted from the vehicle to third parties. The processing of the respective personal data is explained in more detail in Section 3.
Neither Mazda, nor the external third parties engage in automated decision-making including profiling in connection with the Features unless you have been expressly notified otherwise in this Privacy Policy or by other means.
Your location data will not be collected on an ongoing basis unless it is necessary for the functions or services you subscribed to.
To use the Features, you need to register for Features through the App and bind the vehicle to our centralized vehicle backend with the support of your authorized dealer. You may activate your account in the vehicle by logging in with the App QR scanner. Activating your account in the vehicle is a prerequisite to connect the vehicle to the vehicle backend which is necessary for making use of some Features and Services related to your vehicle.
If you have not activated your account in the vehicle by scanning the QR code in the head unit of your vehicle with the App QR scanner, you can only continue as a “guest” (“guest account”). In this case, the “Full Privacy Mode” will automatically be activated, and certain services will be restricted due to the disconnection from the vehicle backend.
When activating your account with the App QR scanner and binding the vehicle, you can select “Connected Service and Analysis Mode” (for Mazda 6e) or “Full Privacy Mode”. In this context and subject to the below descriptions per each Feature, we may collect the following personal data/data to enable your registration and activation to Features in the vehicle: your name, nickname, avatar, your email address, your language, your country, your account data, your network identifier, your account identifier, your vehicle setup records, your password, verification code, the vehicle identification number (VIN), IMEI and other device IDs, customer service account ID, and a related token, including user authentication token. Furthermore, we log acknowledgement of this Privacy Policy and User Agreement.
When you make use of the Services of our App further personal data is processed. We inform you about the processing of your personal data in connection with the use of the App below in this Privacy Policy (Part III).
You can switch to Full Privacy Mode at any time via the vehicle settings once you have logged into your account in your vehicle.
We offer Remote Control and Monitoring in the form of remote services through the App such as monitoring the vehicle status e.g. regarding battery status as well as enabling the locking/unlocking of your vehicle, also with a Bluetooth key.
For offering these Services which are operated through the App we collect and process the following personal data/data from the vehicle: VIN, power and charging data, mileage data, control status of door locks, charging, doors, windows, seat, wheel, trunk (depending on the Model), lights, brakes, airflow, temperature, humidity, air quality, tire pressure, speed, air conditioning, PM2.5, interior air quality, defrost, braking, gear position, drive motor data and voltage data.
We synchronize the required data about your vehicle to be displayed in the App according to your actions when you manage and control your vehicle via the App.
With OTA Updates we are able to provide you with software updates for vehicle systems and functions as well as updates for the map and infotainment system wirelessly (over-the-air) (together “OTA Updates”). You will be notified via the head unit if new OTA Updates are available. OTA Updates are automatically downloaded to your vehicle to prepare the respective installation. You will be asked to choose whether you want to complete the OTA Update now or later. The update does not require you to log in with your account in the vehicle.
The provision of OTA Updates requires the collection and processing of certain vehicle related personal data/data through us such as: VIN, Master ID, Domain ID, Part ID, Part Version No, Part Hardware ID, Part Hardware Version Number, Upgrade Record, Upgrade Log, Upgrade Equipment, Vehicle Model, and upgrade preferences you entered for the in-vehicle terminal.
You can connect your vehicle to external devices through Bluetooth® Audio/Hands-Free Call/Wi-Fi or through Apple CarPlay/Android Auto services. To do this, you establish a connection between your vehicle and your phone, e.g. via a Bluetooth connection. When doing so, you can use your phone’s data multimedia services via the head unit.
Please note that for this purpose, data from your vehicle, including vehicle ID and other technical information, may be transmitted from the vehicle to the respective third party service provider such as Apple or Google.
Apple CarPlay/Android Auto services are not offered or provided by us. These services are third party services offered by third party service providers Apple and Google for which certain additional terms and conditions may apply. We have no influence over their availability and the content offered by Apple or Google or their processing of your personal data. Please make yourself familiar with the processing operations of Apple and/or Google with regard to your personal data in their respective terms of use and privacy policies at: apple.com/legal/sla, policies.google.com/privacy, and policies.google.com/terms/service-specific.
Please note that this Feature and the related services are available only after you confirmed the Feature’s activation during the initial set up process. Otherwise, such Feature, and the related services will not be available.
Please note that the data relevant for making use of the Feature or related services is stored locally in your connected vehicle and can be deleted manually or is processed by the relevant third-party service providers Apple and/or Google in accordance with their respective terms of use and privacy policies.
Mazda will not have access to such data.
To provide you with convenient charging monitoring and services, and at the same time charging data feedback on your App, we collect and process the following personal data/data: VIN, vehicle power, battery charging status, AC charging cable connection status, DC charging cable connection status, charging current, remaining charging time, cruising range information, reservation charging status, reservation start time, reservation end time, etc.
For related features in the App please see below in PART III.
When you use the voice assistant (“Voice Assistant”) related functions, you need to turn on the in-vehicle microphone first and wake up the Voice Assistant through the in-vehicle voice button, wake-up words, or wake-up conditions you set before you can carry out voice interaction. During the voice interaction, the voice data (in-vehicle audio information) will be processed according to the functions you set or select.
Please note that this Feature and the related services are available only after you confirmed the Feature’s activation during the initial set up process. Otherwise, such Feature, and the related services will not be available. You can deactivate the Feature at any time in the settings in your head unit.
You can customize the Voice Assistant service in the settings of the head unit of the vehicle and use an “offline” version which does not entail the transfer of voice recording information to the Voice Assistant service provider outside your vehicle. Please note that in this case the services will be limited and not all functions and features of it can be used.
If you confirm the activation of the Voice Assistant during the initial set up and do not customize the service settings otherwise the voice data will be transmitted to the following service providers to complete the Voice Assistance service:
The duration and range of the audio information collected may be related to your settings.
In addition, when you manipulate or use other functions or applications through Voice Assistant, we may synchronize the relevant information under these functions or application scenarios to complete the command docking processing. For example, making a Bluetooth phone call via Voice Assistant will collect the telephone number, and then make a call according to your voice command; initiating navigation via Voice Assistant will synchronize the collection of vehicle location, destination, or route; playing music/video via Voice Assistant will collect your search information and playback history.
To operate the Voice Assistant, the following personal data/data is processed: Vehicle ID, in-vehicle audio information communicated to Voice Assistant, including vehicle location data, telephone number, voice content commands for recognizing voice content, executing your voice commands, and vehicle log data.
Such data is transmitted and used for the aforesaid purposes by the above mentioned Voice Assistant service providers. Such data will not be transmitted to us. The telephone number is stored locally and used to execute your voice commands to make calls.
If you confirmed the use of this service during the initial set up process in your vehicle personal data will be transmitted to the Voice Assistant service providers as described above. You can customize the service settings at any time and limit the use of Voice Assistant services to a pure “offline” or “local” service setting which does not entail the transfer of personal data to the external third-party service provider.
Maps and navigation is provided by the following third party service providers:
To provide these services certain data including but not limited to VIN, vehicle position, pseudonymized TUID, search data and route data will be transmitted to and processed by Telenav/MXNAVI, including location data.
The Feature is only available if you have confirmed the use of the Telenav/MXNAVI services and activated vehicle location and connectivity for in-vehicle applications in the initial set up in your vehicle which can be deactivated at any time. The Feature (vehicle positioning authorization) as well as the use of the Telenav/MXNAVI services can be customized or deactivated at any time in the settings in the vehicle head unit. For example, you may use the navigation feature without the additional Telenav/MXNAVI content and services, which can be customized in the head unit settings. In this case, however, the full range of the Features may not be available.
The map navigation are third-party services offered by Telenav/MXNAVI for which certain additional terms and conditions may apply. We have no influence over their availability and the content offered by Telenav/MXNAVI. Please make yourself familiar with the processing operations of Telenav/MXNAVI with regard to your personal data in their respective privacy policies at:
If you confirm your use of the aforementioned services during the initial vehicle setup process, your personal data will be transferred to the respective service providers as described above. You can customize your service setting at any time and limit your use of the services to those that do not involve the transfer of your personal data to external third party service providers.
To make use of the Features:
the camera permission in the vehicle head unit needs to be activated. When using the Features certain personal data/data such as video images, sound recordings and photos are recorded and stored in the vehicle to enable the relevant Features. The data is not transmitted to places outside the vehicle and are regularly overwritten in the vehicle storage.
If you have not confirmed the activation of the Feature during the initial set up process in the vehicle head unit the Camera authorization and the related features (In car monitor – distraction reminder (for Mazda 6e only), In car monitor – gesture recognition camera (for Mazda 6e only), camera), will not be activated, will not work and you will not be able to use it.
The (i) In car monitor – fatigue reminder (for Mazda 6e); and (ii), remain enabled by default and cannot be disabled.
To ensure the safe and stable operation of the Features provided and to safeguard account security, we collect and process personal data/data. This includes processing operations necessary to operate a Vehicle Security Operations Center (VSOC) for continuous monitoring, detection, analysis, and response to security incidents in the vehicle ecosystem.
We collect and process the following personal data/data: Attack destination IP address, attack target port, event occurrence time, network protocol, attack rule ID, attack source IP address, attack source port, log type, device to be detected, and log type, Data length, CAN bus code, rule code, signal start bit, signal length, message length, abnormal CANID, detection time, detection cause high bit, detection reason low bit, reserved number, reserved position, TBOX TUID, full CAN/CANFD message.
We may also collect, use, disclose or otherwise process your personal data without your consent for our legitimate interests, which are securing the vehicle and our systems against unlawful access or impeding through IT security related risks. In relying on the legitimate interests exception of the PDP Law, we will assess the likely adverse effects on the personal data subject and determine that the legitimate interests outweigh any adverse effect.
In case other persons use your vehicle (e.g. a co-driver or someone you have let your vehicle) their personal data might be collected and processed during the use of the Features. Unless the person has logged into the vehicle with a separate account, we have no information on the person or any related personal data to identify such a person. You must ensure that such other persons are properly informed on the data processing activities as described in this Privacy Policy.
If you sell or permanently make your vehicle available to a third party, make sure that this third party will not be able to access any of your personal data through the vehicle’s head unit (e.g. by deleting relevant information in the navigation system).
You can remove a vehicle from the App under “Me” by selecting “My Vehicle” in the “Vehicle Details” by clicking on “Unlink Vehicle”. By removing a vehicle from your list, your driving data will no longer be visible in the App and your vehicle will be disconnected from the App. If you do not remove the vehicle the data might still be accessible through the App. Please be informed that your account data in the App will not be deleted until you delete your account (see PART III.).
Due to their role when offering the Features and/or related Services the Mazda Group will receive and process certain personal data from the connected vehicle for the aforesaid purposes. Any access to your personal data at Mazda is restricted to those individuals that have a need to know to fulfil their responsibilities.
In the context of enabling the Features and/or related Services the above recipients will process the relevant personal data in their respective role as follows:
Certain third parties, whether affiliated or unaffiliated, may receive your personal data to process such data on behalf or in collaboration with Mazda as necessary for the respective processing purposes. Data processors will be subject to contractual obligations to implement appropriate technical and organizational security measures to safeguard the personal data, and to process the personal data only as instructed.
MC and its business partners will receive, and process certain personal data collected through the Features for the operation and maintenance of the relevant systems and services and software updates as well as the handling of related issues and trouble shooting. In this capacity, MC will act as a controller.
Certain technical third-party suppliers will support MC with the operation and maintenance of the relevant systems and services for connected vehicle features and software updates as well as the handling of related issues and troubleshooting as a processor to MC with other third-party suppliers as sub processor for the handling of related issues and trouble shooting. The third-party providers will be bound by respective instructions.
Mazda will involve further sub processors as necessary to provide technical support, e.g. with the operation and maintenance of the relevant systems and services and trouble shooting.
Certain third parties, whether affiliated or unaffiliated, may receive your personal data to process such data to meet the purpose of their contractual obligations. Therefore, we may disclose personal data, if necessary, to the fulfilment partner for the roadside assistance and to authorized Mazda distributorships, dealerships and/or workshops, as well as independent workshops.
We may also pass on certain personal data to public agencies or prescribed law enforcement agencies as required or permitted by applicable law (see PART V).
Unless otherwise stated in this Privacy Policy and in accordance with applicable data protection laws, your personal data is stored by Mazda, its business partners and/or the involved third party service providers, strictly to the extent necessary for the performance of our obligations and strictly for the time necessary to achieve the purposes for which the personal data is collected, in accordance with applicable data protection laws.
When Mazda no longer needs to retain your personal data as the purpose for its collection is no longer served by retaining it, we will erase it from our systems and/or records and/or take steps to properly anonymize it so that you can no longer be identified from it (unless we need to keep your information for a legal or business purpose e.g. to comply with legal or regulatory obligations to which Mazda is subject, personal data contained in contracts, communications, and business letters which may be subject to statutory retention requirements or in accordance with limitation periods). We will also ensure that our business partners and third party service providers comply with the aforementioned measures.
There are specific storage periods for the following items:
We may anonymize your personal data for example for the purpose of business analytics, research and development or statistical purposes. If your personal data is anonymized, they will not constitute personal data under PDP Law and we may use such anonymized information indefinitely.
In this Part III we describe how personal data is collected, used, disclosed or otherwise processed when making use of the remote-control services in your App. For related processing activities in connection with the Features please see Part II.
The App will provide you with the following key functions:
For details on individual Services, please refer to the respective service description in the App Terms and Conditions.
All (personal) data described in the Sections below was made available by you through the App (e.g. by entering certain personal data via the App) and is processed in connection with the Services.
The data described in the Sections below is required to provide the App Services. Without this information, the App Services cannot be performed.
To provide the Services once connected through the App a connection will be established between the vehicle and our backend which requires the processing of certain vehicle related personal data/data such as the vehicle SIM card ID, IP address, the VIN and further App user related data.
Neither Mazda, nor its partners engage in automated decision-making including profiling in connection with the App services unless you have been expressly notified otherwise in this policy or by other means.
Through the App the following registration and user account services will be provided:
We only process your personal data when you start the registration process in the App and while managing your App, including opening and closing the account, log-in and log-out, as well as checking and changing user account information and linking the owner email address and activation of the vehicle SIM card.
The purpose of our processing your personal data is to ensure your access to the App functions and services and to provide you with all account features. When you log in to the App, the SIM card in the vehicle is activated at the same time. To register for the vehicle user account, you can use the App to scan a QR code in the vehicle head unit.
The personal data/data collected in connection with the registration and managing your App account includes your email address, your language, your country code, Password/Mail Authentication Code, CAC Account ID, CAC Account Token, TSP-side Token, Account Authentication Token, mobile phone number, device type, device name & device ID and login password. Furthermore, we log acknowledgement of this Privacy Policy and acceptance of our Terms and Conditions.
Cached content is automatically deleted after the expiration date (90 days), and personal email addresses are deleted after account deactivation or when logged out/expired. After account deletion or email address linkage modification, original data is deleted.
When you use the App, your device automatically transmits log files which we will store. These log files particularly include information about your device and IP address. We may also collect, use, disclose or otherwise process these log files without your consent for our legitimate interests, which are to ensure the security and functionality of the App, to defend us against possible cyber-attacks and prevent infringements of rights by third parties. In relying on the legitimate interests exception of the PDP Law, we will assess the likely adverse effects on the individual and determine that the legitimate interests outweigh any adverse effect.
The automatically collected personal data will be stored for a maximum of 90 days and then be deleted, unless longer storage is required by law or otherwise permitted – e.g. based on your consent.
Through the App the vehicle linking/authority sharing services will be provided.
The purpose of our processing your personal data is to send an authorization code to the owner’s email address based on the OEM’s request and tie the vehicle features to the owner and for sharing of vehicles to non-owners.
The personal data/data collected in connection with the vehicle linking/authority sharing includes your vehicle account ID, (shared) email address, email authentication code, account authentication token, vehicle type, VIN, authority sharing validity period.
The personal data will be deleted after the vehicle has been unlinked/unaccounted for and after the vehicles have been unlinked/voluntarily de-sharable by the vehicle owner/after the sharing period has expired.
Through the App the following remote-control services will be provided and will be activated as a pre-setting if not deactivated separately or entirely:
The provision of the services requires the collection and processing of certain vehicle related personal data/data such as Temperature, Tire Pressure, Speed + Position, Cumulative Mileage Electric Mileage, Vehicle Condition, Seat Condition, Air Conditioner Temperature, Windshield Condition, Sunroof Condition, Remote switching of door locks, Remote switching of air conditioner, Remote switching of windows, remote toggle of lights, remote toggle of horn, remote toggle of trunk (only available for Mazda 6e), remote control of seats, remote charging, and control results of these commands, remote security code, Vehicle ID, Account Authentication Token, Travel Plan Type, Start Time, End Time, Customer Time Zone, Vehicle Registration Number.
The data is processed so that the owner can remotely check and control the vehicle information, the status of the doors, boot, windows, air conditioning, seats, etc., and the charging via the App, set and change the security code, and use the battery heating reservations, battery charging service.
The latest data reported in the vehicle cycle is stored and then deleted when the vehicle is scrapped/deleted or after the vehicle has been decoupled. Remote control vehicle data is deleted either when the account is closed or if the user has already deleted the data. The remote-control security code data is deleted when the vehicle is unlinked or when the user account is deleted. Battery reservation heater/charge reservation data is deleted when the vehicle is unlinked/the service is completed.
Through the App the following digital key services will be provided:
The digital key function allows users to activate, download and deactivate digital keys, to share digital keys and to manage your digital key data. You can use your digital key to unlock/lock the vehicle, open/close the window, open/close the trunk (depending on the Model), flash the lights/whistle, open/close the electric tail (only available for Mazda 6e), start the vehicle and for other relevant car controls.
For this purpose, the personal data/data such as account ID, VIN, Digital Key, Bluetooth MAC Address, Device Model/Model, device serial number, device manufacturer, vehicle ID, key type, sharer email address, sharing start time, sharing end time, sharing authority are processed in order to properly authenticate and allocate the digital key to the smart devices and to ensure the security of the service and systems involved. Such information will be shared between the vehicle and the relevant devices by near-field communication (NFC) or ultra-wideband (UWB).
The processed Digital Key Service data will be deleted either upon cancellation of the user account or if the data has already been voluntarily deleted by the user.
Through the App owner manuals are made available for certain features of your vehicle.
The vehicle owner/App shareholder can access the owner’s manual for the vehicle and view the owner’s manual, linked to the App. For this purpose, personal data/data such as VIN and the car type are processed.
Due to their role when offering the App and/or related services, the Mazda Group (including MC), business partners, third party service providers, and their related companies and affiliates will receive and process certain personal data from the App and the connected vehicle for the aforesaid purposes. Any access to your personal data at Mazda is restricted to those individuals that have a need to know in order to fulfil their job responsibilities.
In the context of offering and operating the App and/or related services the above recipients will process the relevant personal data in their respective role as follows:
Certain third parties, whether affiliated or unaffiliated, may receive your personal data to process such data on behalf or in collaboration with Mazda under appropriate instructions as necessary for the respective processing purposes. Data processors will be subject to contractual obligations to implement appropriate technical and organizational security measures to safeguard the personal data, and to process the personal data only as instructed.
In this context, MC and its business partners will receive, and process certain personal data collected through the App for the operation and maintenance of the relevant systems and services for the App as well as the handling of related issues and trouble shooting. In this capacity, MC will act as a controller. A technical third-party service provider will support MC with the operation and maintenance of the relevant systems and services for the App as well as the handling of related issues and troubleshooting as a processor to MC with other technical third party providers as subprocessor for the handling of related issues and trouble shooting. The third-party providers will be bound by respective instructions.
MC and its business partners will involve further sub-processors as necessary to provide technical support, e.g. with the operation and maintenance of the relevant systems and services and trouble shooting.
Further processors are involved for the following:
Certain third parties, whether affiliated or unaffiliated, may receive your personal data to process such data to meet the purpose of their contractual obligations. Therefore, we are passing on personal data, if necessary, to the fulfilment partner for the roadside assistance and to authorized Mazda dealerships and workshops, as well as independent workshops. We may also pass on certain personal data to governmental authorities, courts, external advisors, and similar third parties that are public bodies as required or permitted by applicable law.
Unless otherwise described in this Privacy Policy and in accordance with applicable data protection laws, your personal data is stored by Mazda, its business partners and/or third party service providers, strictly to the extent necessary for the performance of our obligations and strictly for the time necessary to achieve the purposes for which the personal data is collected, in accordance with applicable data protection laws.
When Mazda no longer needs to retain your personal data as the purpose for its collection is no longer served by retaining it, we will erase it from our systems and/or records and/or take steps to properly anonymize it so that you can no longer be identified from it (unless we need to keep your information for a legal or business purpose e.g. to comply with legal or regulatory obligations to which Mazda is subject; personal data contained in contracts, communications, and business letters which may be subject to statutory retention requirements; or in accordance with limitation periods). We will also ensure that our business partners and third party service providers comply with the aforementioned measures.
There are specific storage periods for the following items:
User data, such as name, address, email address will be kept until the user deletes his App account. This means that cached content is automatically deleted after the validity period expires, and stored data is deleted or automatically deleted after user account closure. If you change your email address via the App, the old email address will not be stored.
If you choose to terminate your account (in the App’s Menu) all personal data related to your account will be deleted, unless other reasons for storage or retention periods apply (see Part III. Sections 2 and 4 above).
Please note: Termination of account also deactivates the vehicle SIM card that was activated when the App account was registered. Any vehicle functions and remote App functions in use will then no longer be available.
The implementation of new technologies or the introduction of new Services might require future changes of this part of the Privacy Policy which we may make at any time. We will inform you about such changes in the App. In the event of a change, you can view the historic versions of the Privacy Policy to which you have agreed and the version update. To obtain the historical version of the Privacy Policy, you can contact our customer service by selecting “Contact Us” in the App’s Menu under “Me” – “About Us”.
We collect, use, disclose or otherwise process the personal data collected from the vehicle and/or App in the context of the use of the Connected Vehicle services (including the Features and/or the App and its Services) for the following additional purposes:
When you contact your local Mazda Call Center (“MCC”) by telephone or e-mail regarding the Features, Services, the App or related services or other features of the vehicle itself, we will verify your identity before processing your request. In case you contact us via an email address previously provided to and verified by us, no further authentication will be required. If you contact us by phone, you must correctly answer three (3) security questions. In addition, where necessary to process your request further personal data/data as collected from Mazda internal systems (e.g. Digital Service Record, Warranty System) may be processed such as location data, malfunction info, maintenance and warranty information, service campaigns etc. or other personal data/data as available through our internal data bases (e.g. registration number, email address, etc.).
If your problem cannot be solved directly by our first level of support (call agents and service advisors), the claim handler will seek for additional advice and technical support from second level support (workshop team) and final escalation to MC (third level support) for further clarification if required. Therefore, personal data/data such as fact summary, error message code, User ID and for vehicle related issues further data such as VIN and product quality information report may be transferred to the aforesaid support teams of said entities and may be processed there to respond to your inquiry and support your request.
Mazda will analyse data collected when making use of the Features, Services, the App or related services or the vehicle itself regarding performance, usage, operation, and condition of the vehicle or its features and services likewise for the purposes of ensuring the security (including IT security) of your vehicle. This also includes processing for the purposes of operating a Vehicle Security Operations Center (VSOC) for continuous security monitoring, anomaly/attack detection, incident triage/response, and software/firmware integrity checks (including OTA) within the vehicle ecosystem. For this purpose, certain Features and other vehicle and telematics related personal data/data will be collected for the car and/or transferred to a secure data storage. This will include vehicle data connected to a VIN such as: security and access telemetry (e.g., IDS alerts, network/authentication logs, certificate/attestation status, software/firmware versions, and OTA update results); such telemetry is limited to metadata and does not include inspection of communication content.
The data will be shared with MC, its business partners and certain technical third-party providers to enable MC and its business partners to perform the analysis of safety concerns, quality issues and issuance of product recalls or to defend ourselves against claims concerning malfunctions of our products and services. Where used for VSOC purposes, data may be processed by strictly authorised security personnel and contracted processors, solely to protect the vehicle, backend systems, and the App from security threats. Data is not used for marketing or unrelated profiling. The data will be stored in a secure data storage with restricted access. Unless required to achieve the intended purpose, data will be processed in pseudonymized form (without reference to a natural person). We apply data minimization; geolocation data will be stored separately and only processed where strictly necessary (e.g. coarse location/time to analyse a specific malfunction or security incident).
We may also collect, use, disclose or otherwise process your personal data without your consent for our legitimate interests, which are in ensuring the safety, operability, and security (including IT security) of our products and services and our interest in defending us and our group companies against claims concerning malfunctions of our products and services. In relying on the legitimate interests exception of the PDP Law, we will assess the likely adverse effects on the individual and determine that the legitimate interests outweigh any adverse effect.
Your personal data may be transferred to countries outside Indonesia (including those that may not provide the same level of data protection as that in Indonesia), in connection with the purposes set out in this Privacy Policy. When we make these cross-border transfers, we will comply with the requirements for cross-border transfer of personal data under applicable data protection laws, including by ensuring that the recipients are subject to legally binding obligations to provide your personal data with a standard of protection that is comparable to that under the PDP Law, e.g. by way of contracts.
If required by law (e.g. to assist in the investigation of a crime), Mazda may be obliged to release data stored by Mazda to the extent necessary in individual cases.
Within the framework of the applicable data protection law including PDP Law, Mazda may be obliged to disclose personal data without your consent to prescribed law enforcement agencies, or to public agencies where the disclosure is necessary in the public interest.
There is no statutory obligation to provide personal data. The provision of some of the personal data indicated herein is required for the conclusion of a contract and in order to allow us to perform the requested services. Possible consequence of not providing certain personal data is the limited usability of our Services and/or Features.
This Privacy Policy may be made available in the Indonesian language and the English language. In the event of any conflict, inconsistency, or difference in interpretation between the Indonesian language version and the English language version, the Indonesian language version shall prevail.
If you have declared your consent for any personal data processing activities, you can withdraw this consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal (Art. 9 PDP Law).
Pursuant to applicable data protection law you may have the right to: request access to your personal data (Art. 7 PDP Law), request rectification of your personal data (Art. 6 PDP Law); request erasure of your personal data (Art. 8 PDP Law), request restriction of processing of your personal data (Art. 11 PDP Law); request data portability (Art. 13 (1) PDP Law), object to the processing of your personal data (Art. 10 PDP Law) and other rights as stipulated under prevailing PDP Law.
You may exercise the above rights by contacting the Data Protection Officer as detailed in this Privacy Policy.
By clicking the “Agree and Continue” button below, you agree to:
Otherwise, some or all of the above Features and Services or certain functions and services associated with them cannot be used except (i) In car monitor – fatigue reminder (for Mazda 6e); and (ii) which remain enabled by default. You can de-activate, re-activate and/or modify the scope of certain Features and Services in the settings in the head unit at any time, insofar as this is provided for the individual Features and Services except (i) In car monitor – fatigue reminder (for Mazda 6e); which remain enabled by default. Further details can be found in the explanations in the respective section of the head unit and the manuals.
